Support and Help Channels
A one hour Inquiry Resolution Warranty
Our customer support team is working round–the–clock to attend to all of your current help needs. Every ticket you send out to us shall be addressed within maximum 60 minutes. If your case demands assistance from an admin, we will forward the ticket to the person on shift and will let you know that the problem will soon be resolved.
Expert Customer Support Service
Our tech assistance Department is going to be on duty for you round–the–clock to to reply to all assistance inquiry tickets that you send. We offer tech support for the software programs that are pre–installed on your server. These include our in–house made Web Hosting Control Panel, the chosen OS plus the server management panel (with regards to the VPS type).
A Descriptive Help Zone
Each section of the Web Hosting Control Panel that is offered without charge with your VPS offers an included collection of articles. You will see a group of extensive how–to tutorials and a choice of step by step video classes that demonstrate all the fundamental site administration duties. You can easy–access them by clicking the Help or Video keys in the upper right part of each Control Panel section.