Technical Support Channels
A 1–Hour Support Ticket Response Time Guarantee
All your support requests will be responded to in no more than 60 minutes after the support ticket or e–mail has been submitted. If your issue requires further assistance from an admin, we will direct the trouble ticket or the e–mail to the person in charge, right away and will leave a comment to notify you that more time will be needed for discovering the optimal solution. And if you order the Managed Services package, all of the server administration tasks included there will be performed whenever you decide.
A Top–Quality Help Desk Support Service
If you require any help while working with our Web Hosting Control Panel or with any of the apps that we’ve preinstalled on the server on your behalf, do not hesitate to touch base with our customer support team at any moment through the ticketing system. Plus, should you require help managing your dedicated web hosting server, you can make use of our Managed Services package, which includes weekly OS updates, installation and problem troubleshooting services, server monitoring and rebooting procedures, backup space, etc.
An Easy–to–Navigate Help Section
Our Web Hosting Control Panel is installed by default for each dedicated server. Among its functionalities is a very time and effort–saving integrated knowledgebase that will walk you step by step on all the operations that you can carry out. Most how–to articles have video versions which show all the tasks that you can perform in a highly illustrative manner. You will find all the instructional articles and the video tutorials in the top right corner of each section of the Web Hosting Control Panel.