A 99.9% Server Uptime
We have built our shared hosting system using stable hardware components and significantly tweaked software. Our sysadmins have installed a customized version of SELinux on each of our physical servers in order to guarantee utmost security and stability. We have set up several denial–of–service protection tools together with very powerful firewall software to make sure our internal network is unassailable and safe.
All our Linux shared hosting packages offer a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, the uptime guarantee stays unchanged.
A 99.9% Network Uptime
Other than our cloud hosting platform, we’ve also built our very own internal network in each one of our datacenters. Everything is based on top–hole hardware supplied by Juniper. And on each single router, we have placed a firewall with an advanced algorithm to help sift all dubious requests.
Thus, in all our data center facilities – in our US datacenter, in our UK datacenter, in our FI datacenter, in our Eastern Europe datacenter and in our AU datacenter, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all hosting plans in every datacenter.
A 30–Day Money–Back Guarantee
Although we have done our best to lower all potential risks with our cloud hosting packages and although our company provides premium support, there are situations when the client is simply not happy with what we offer. Or he has to migrate to a more robust hosting service, like a VPS server or even a dedicated server.
For this reason, our company offers a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you are not fully pleased, we will give you a full refund.
24/7 Technical Support
In the event that you run a hosting firm, your tech support engineers are of highest importance. That is why we have meticulously chosen a highly proficient team of customer service technicians, each with several years of practice behind his back. Thanks to them, our company offers 24x7 support with each of our hosting packages.
And not just that, we offer a 1–hour response time guarantee. All customer service inquiries are responded to within 60 minutes and our average support ticket response time is well under 20 minutes!