In case you have ever had a shared hosting account before or you have dealt with any other online service, you're probably well aware from your personal experience that for some things it is better to speak with a live person over the phone instead of exchange tickets or email messages. If you want to find out more about a service before you purchase it or if something small has to be done, for example, it is really easier and quicker to do it live. When you are able to get hold of representatives by phone, it is also very likely that you are using the services of a real hosting provider, not a reseller. The type of support that you can get on the phone differs between different companies - from very general issues to experienced technical support. Usually most of the providers offer pre-sales assistance and first level phone support, while more complicated technical issues are handled via e-mail or tickets.
Phone Support in Semi-dedicated Servers
Every time you need more info about the Linux semi-dedicated servers that we supply, you have the option to call any of the three support phone lines that we have around the world - in the United States, Great Britain and Australia. By doing this, you are able to check ahead of time if our solutions will be appropriate for your websites. If you're already our customer and you own a semi-dedicated account, you can get in touch with us on the phone for fourteen hours a day about any kind of billing or basic queries. For strictly tech issues you need to take advantage of our ticketing system to contact our technical support as sometroubles just need extra time to be resolved, but we can assist you on the phone with quite a lot of minor tech issues as well, saving you efforts and time.