One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you submit a client support ticket via your web hosting Control Panel or write an email associated with your semi-dedicated server, you will obtain an answer within less than 1 hour. You can contact us whenever you need in regard to technical, billing or general matters and given that we are available day and night, you will always obtain help in no time. Based on the specific question or issue, we will give you more info, rectify the predicament if it has been caused by something that’s within our reach or instruct you on what to do on your end in case you have to adjust a given setting for a web app that we do not have access to. You can forget about waiting for an entire day for each and every response. As a matter of fact, in most cases we respond to tickets and emails within twenty to twenty five minutes max.