If you’ve got a website, a problem might always emerge and it doesn’t automatically have to be connected to the web hosting service itself. For instance, something may go wrong when you bring an Internet application up to date or some important data could be edited or erased mistakenly. Regardless of what the essence of the problem may be, you will need to touch base with the respective technical support team and ask them to restore a backup or to help you resolve the problem that you’re struggling with. How fast they’ll do it will predetermine the period of time that your sites will be inaccessible. For some websites like community portals or web shops, a longer unavailability often equals losing customers and money. Therefore, it is pretty important to use the services of a web hosting company that provides not only a good help desk support service, but also a fast one.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you submit a client support ticket via your web hosting Control Panel or write an email associated with your semi-dedicated server, you will obtain an answer within less than 1 hour. You can contact us whenever you need in regard to technical, billing or general matters and given that we are available day and night, you will always obtain help in no time. Based on the specific question or issue, we will give you more info, rectify the predicament if it has been caused by something that’s within our reach or instruct you on what to do on your end in case you have to adjust a given setting for a web app that we do not have access to. You can forget about waiting for an entire day for each and every response. As a matter of fact, in most cases we respond to tickets and emails within twenty to twenty five minutes max.