A live chat is a real-time way of communication between a website hosting provider's support crew and its clients. It's an efficient way to get some information about the web hosting services or get some problem resolved since you are talking to a live agent. The benefits of using a live chat service rather than calling or opening a trouble ticket are the reduced possibility of errors any time you exchange information like usernames or domain names, the more rapid response time because the communication is live as well as the fact that you don't have to stay on the chat all the time - you're able to do another thing while the representative investigates the issue in question. In addition, you can join a live chat room from any computer that is connected to the Internet, avoiding the phone rates that you'll need to pay if you are calling to a different country.

Live Chat Support in Semi-dedicated Servers

We provide you with live chat support as part of our services, which means that if you have any kind of questions for our Linux semi-dedicated servers, you can speak with our customer support team at any time regardless if you've already acquired an account or not. In general, the chat service is for billing, pre-sales and common questions and troubles, still we are able to help you with quite a few tech questions as well. We will help you pick the best plan for your websites in case you don't have an account yet, we can respond to any billing questions or concerns you may have or we can assist you with installing your new e-mail address on your PC or smart phone - all the aforementioned will be done promptly since our live chat service is online all the time, every day. Whenever you want assistance, you are able to talk to a representative and save time and effort.