The support that you will receive from your shared hosting company is really important, regardless of whether you have pre-sales questions and you aren't a customer yet, or you've got some technical problem with a current account. Timely and accurate information regarding a question or an issue can save you lots of time and efforts, not mentioning that this is usually a sign that you are ordering from an actual hosting provider not from a reseller. When you obtain a hosting account through a company that doesn't own its servers and it can't access them immediately, it is quite possible that you'll wait for a couple of days to receive a reply to your question, therefore your websites may stay offline for quite a while. However, a company that offers various options for communication and has a support team that is available at any time will assist you to right away and help you decrease or entirely avoid any downtime and potential losses.

24/7 Customer Support in Semi-dedicated Servers

All the Linux semi-dedicated servers that we supply include 24/7 customer and technical support, so whatever the issue you have, you will be able to get in touch with us and we'll help you in a timely manner. The guaranteed response time for every e-mail or ticket that you open from your Hepsia website hosting Control Panel is only 1 hour; typically the reply time rarely is more than 20 min. Furthermore, we provide telephone support with a couple of local numbers internationally as well as a live chat, so you will be able to get in touch with us and find more info about our services even if you do not have an account yet. We are able to assist you with nearly any question or a problem you may have - payment methods, plan specs, e-mail configuration, web hosting account settings, etc. If you use our services, you won't ever have a situation where you need to wait for a couple of days to get an issue solved like you have to do with numerous other companies.

24/7 Customer Support in VPS Servers

Every single VPS server plan that we offer comes with 24/7 customer and tech support, therefore in case you encounter any problem with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you'll be able to get in touch with us at any time, even holidays and weekends. For your benefit, we offer different means of communication - phone support with several local numbers worldwide, live chat, email messages plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical matters since it will be much easier to keep track of what is going on. The maximum guaranteed response time for all email messages and tickets is an hour, however it hardly ever takes that long to receive assistance. If you obtain the Managed Services upgrade that we provide, our admins can also assist you with any kind of third-party software issues.

24/7 Customer Support in Dedicated Servers

We know how important it is to have prompt support in general, let alone if you operate a whole server, so every single dedicated server that we offer comes with 24/7 support with 1-hour response time guarantee regardless of the situation. The service is cost-free for any type of problems with your server or the software that was installed from our admins during the setup, therefore you're able to get in touch with us as many times as you'd like, even during holidays. You can either open a support ticket from your billing section or you can send an e-mail, and the actual reply time for either of these rarely exceeds 30 mins because we have administrators available 24-7-365. If you need general information about our servers or you have some billing question/issue, you can also call one of the local telephone numbers that we have on 3 different continents or you may use our live chat service and speak with an agent online. For third-party software assistance, we provide a Managed Services upgrade, which you will be able to include to your server plan through the billing Control Panel.